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Fairmont Hotels & Resorts - Powered by Honeymoon Wishes

Guest's FAQ

Guest's Frequently Asked Questions

What is the Fairmont Hotels & Resorts Honeymoon Gift Registry?

We give wedding couples a way to register their entire honeymoon online. It works just like a wedding registry - the wedding couple wants to have parts of their honeymoon experience as wedding gifts. Instead of buying them a crock-pot you can choose a "Romantic Twilight Dinner" or instead of a toaster oven, you can give them part of their "Accommodations at the Fairmont" The wedding couple has listed their "honeymoon wishes" and costs of each experience for their friends and family to purchase as a wedding gift.
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Why should we give something from the Fairmont Hotels & Resorts Wedding Registry?

The wedding couple has decided to use this registry so they can pre-plan what they will be able to do on their honeymoon. They have chosen to use this registry so that they know ahead of time how much they can spend on their trip and contact the organizers to book the things they would like to do. It is important to them to be able to book that "Dining at Laurel Court Restaurant & Bar" or contribute to their "White Ginger Wedding Package" before they leave.
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Will I be able to send the wedding couple a gift card?

Yes, during the checkout process you will choose either to send an online gift announcement or we will mail a customized deluxe gift card. The online gift announcement is an electronic message that is delivered via email to your couple. The gift card carries your personal message and is mailed to them or to you to hand carry to the wedding or shower.
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How much is needed for the whole gift? (Is it for one or two people?)

The amount needed for the whole gift, whether it is for 1 or 2 people, is the amount 'Wished For' times the 'Each Gift' amount.

Please Note: All dollar amounts displayed on this site are in US Dollars. If you are viewing this site from outside the United States, please keep currency exchange rates in mind when purchasing a gift.

Example: "Upgrading Our Room" lists 10 gifts "Wished For" in the amount of $50.00 each. This means the whole upgrade will cost $500.00. However, the wedding couple does not expect anyone to buy them a gift for $500.00 and feels more comfortable breaking it down into $50.00 increments. The couple wants to upgrade anyway and feel that any part of the upgrade given to them would be a wonderful gift since this allows them to plan ahead. The "Still Need" category means that this amount is still available to purchase.
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Why not just give them money at the wedding?

This registry service allows you to give something that the couple really wants and will cherish forever - you will be remembered for taking the time to pick a personalized experience! Receiving envelopes of checks the day before they leave for their honeymoon may not allow them to pre-plan for their trip or have these gifts available on the trip. Checks may be deposited, but not available until after their departure.
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I'm not computer savvy; can you help me with the purchase?

Don't worry, you can call in your order or we can guide you through each step - it's easy! We also accept orders by mail or fax. Just give us a call at our toll free number 877-699-5884, Monday - Friday 7:00 AM to 5:00 PM Pacific Time to purchase your couple's wedding gift.
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What is the service & handling fee for?

This service & handling fee allows us to run a secure website, process their gifts to their hotel/cruise ship, provide a toll free for live customer service, keep a complete accounting for the couple, host their wedding website, process gift certificates, process credit cards securely, be bonded and insured for $3M, be PCI compliant and most importantly, this keeps it free to register for the wedding couple - after all this is their day! Our service & handling fee eliminates other typical wedding registry costs, such as shipping and gift-wrap charges. In addition, announcement and gift message cards are free, and can be downloaded at any time. We ensure that the couple has the freedom to choose how they will use their gifts on their honeymoon and they are dealing with a professional and secure honeymoon registry company.
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How do I find my couple's registry list?

On the home page of this website, in the section - FIND A COUPLE, enter either one of your couple's first and last name or just a last name, then click the "FIND COUPLE" button. If there are several couples with the same name, all will appear and you can choose your couple.
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How do I buy the couple a wedding gift?

First, look through the list of gifts that the couple has registered for. Once you decide which gift(s) to purchase for the couple, follow the simple check out procedure. The couple will receive a gift card, credit on their room folio, or in some instances (we may not have a gift certificate relationship set up with the provider that the couple has listed) funds for that gift will be sent to the couple who will be able to make the arrangements prior to their wedding date. This allows them to pre-book the activities they will be able to do on their honeymoon trip and have an accurate accounting of all gifts received.
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Where does the money go when I make a purchase from this registry?

The funds are deposited and held in a client trust account. Credit card fees are sent to merchant services, while the service fee is deposited into our general account. Gift funds are then distributed to the travel supplier or directly to your couple according to their account set up.
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Is the honeymoon registry site secure?

All transactions are processed at the highest level of encryption using secure SSL technology as verified and guaranteed by GoDaddy. We have frequent scans by Trust Guard's PCI Security Service and have taken considerable measures to safeguard your information. We also carry a $3,000,000.00 insurance policy to protect you from fraud, theft and identity theft.
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Do you store my personal or credit card information?

We do not have access to your credit card information after your purchase. Our own staff cannot see your credit card information. We do not store or sell your personal information. Please see our Privacy Policy for more details.
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Can I call or fax my order in?

If you would like to call in your order, you can use our toll free number at 877-699-5884, Monday - Friday; 7:00 AM to 5:00 PM Pacific Time. If you would like to fax your order in, please provide the information necessary and fax to 858-433-0500.
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How do I get my receipt?

After your purchase on the honeymoon registry is complete, a receipt will be emailed to you. Should you have issue, kindly contact customer service at 877-699-5884.
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Does the wedding couple have a way to see what I have purchased?

Your wedding couple has online access to all account details, including gift purchases and receives email notifications of each gift. They can log in at any time and view the gifts they have received.
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How can I contact you if there is a problem?

We provide all support and software for this gift registry. You can email us or call our toll free number 877-699-5884.
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